Privacy Policy 9kiss –
Personal Data Protection for Malaysian Members

Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") is issued by 9kiss, an online casino entertainment platform operating under the official domain https://9kiss.fun. This policy explains in detail how we collect, store, process, use, and protect your personal information when you use the platform, website, mobile app, or any services offered by 9kiss.

By registering an account or using any 9kiss services, you acknowledge that you have read and understood this Privacy Policy and consent to our processing of your personal information in accordance with the terms stated herein.

9kiss deeply respects your privacy. We only collect information that is strictly necessary to provide quality services, ensure platform security, and comply with applicable legal requirements. We never collect excessive information or use it for purposes not stated in this Policy.

Personal Information We Collect

When you use the 9kiss platform, we may collect various types of information depending on the context of your usage. The following are the categories of information we collect:

We also automatically collect technical information via cookies, tracking pixels, and similar technologies when you browse our platform. This information helps us improve the user experience and ensure platform security.

How We Use Your Information

The personal information we collect is used exclusively for legitimate, pre-defined purposes. We do not use your data for any other purpose without your prior consent.

• Account Management: Creating, verifying, and securely maintaining your player account.
• Transaction Processing: Processing deposits, withdrawals, and other financial transactions accurately and securely.
• Identity Verification (KYC): Meeting legal compliance requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures.
• Platform Security: Detecting and preventing fraud, hacking, and suspicious activity.
• Customer Support: Providing technical support and addressing your enquiries effectively.
• Service Communications: Sending important notifications related to your account, transactions, and policy updates.
• Personalisation: Personalising your gaming experience and promotional offers based on your preferences (with your consent).
• Platform Improvements: Analysing usage patterns to improve the performance and functionality of the 9kiss platform.
• Not used for: Selling data to advertisers, profiling without consent, or any purpose that conflicts with your interests.

Data Encryption & Security Measures

9kiss continuously invests in the latest security technologies and infrastructure to ensure your data is protected at every stage — both in transit and at rest.

• Encryption of Data in Transit: All communications between your browser or app and 9kiss servers are secured using TLS 1.3 protocol with AES-256 encryption.
• Encryption of Stored Data: Sensitive information such as bank account numbers and KYC documents is stored in encrypted form within our databases.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of protection on their accounts.
• Regular Security Audits: Our systems undergo regular penetration testing and independent security audits.
• 24/7 Monitoring: Our security team continuously monitors for suspicious activity using automated threat detection systems.
• Internal Access Control: The principle of least privilege is enforced – staff can only access data required for their specific role.

Sharing Information with Third Parties

9kiss does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, there are certain situations where we need to share your information with trusted parties:

• Payment Service Providers: Required transaction details are shared with payment gateways and banks to process your deposits and withdrawals.
• KYC Verification Provider: Your identity documents are shared with accredited identity verification services to complete the KYC process.
• Game Providers: Technical data required to operate games may be shared with registered third-party game software providers.
• Legal Authorities: We will disclose information when required by law, court order, or official request from a law enforcement agency.
• Fraud & AML Services: Certain data is shared with fraud prevention and anti-money laundering service providers to protect the platform ecosystem.

All third parties we work with are bound by strict confidentiality agreements and are required to protect your data to a standard equal to or higher than our own. We do not engage third-party providers beyond legitimate operational requirements.

Cookie & Tracking Technology Policy

9kiss uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our site.

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous information about how you use the site to help us improve functionality and navigation.
• Functional Cookies: Enabling the platform to remember your preferences such as language, display settings, and other choices for your convenience.
• Analytics Cookies: Used to understand aggregate usage patterns for the purpose of platform improvement.

You can control and manage cookies through your web browser settings. However, please note that disabling certain cookies may affect the functionality of the 9kiss platform or prevent you from accessing some features.

Data Retention & Deletion Period

9kiss retains your personal information for as long as necessary to fulfill the purposes stated in this Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration that your account remains active on the 9kiss platform.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction occurs, in accordance with accounting and AML legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure or the end of the business relationship.
• System & Security Logs: Retained for 90 days for the purpose of security incident investigations.
• Support Communications: Retained for 2 years after resolution to assist with any follow-up issues.

When the retention period expires and there is no legal requirement to retain the data further, your information will be securely deleted or anonymized. Deletion is carried out using methods that ensure the data cannot be recovered.

Your Privacy Rights as a 9kiss Member

As a 9kiss member, you have certain rights regarding your personal data. We respect these rights and will endeavour to fulfil every legitimate request within a reasonable timeframe.

Children's Privacy

9kiss platform is exclusively for users aged 18 and above. We do not intentionally collect, store, or process any personal information from individuals under the age of 18.

If we find that a person under the age of 18 has registered an account or provided personal information to us, we will immediately:

• Suspending and terminating the relevant account immediately.
• Deleting all related personal information from our systems.
• Refunding any deposits made, subject to the applicable verification procedures.

Amendments to This Privacy Policy

9kiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version of this Policy will always be available on this page.

When we make significant changes to this Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on our platform to inform members of significant changes.
• Sending notifications via your registered account or email for highly material changes.

Your continued use of the 9kiss platform after any changes are published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about our privacy practices.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.

• Live Chat: Available 24 hours a day, 7 days a week via the support button within the 9kiss platform.
• Privacy Email: [email protected] – we will respond within 2 business days.
• FAQ Section: Browse FAQ page for answers to common questions about privacy and account security.

We are committed to handling every enquiry with seriousness and professionalism. Our privacy team will verify your identity before processing any personal data request to ensure your information is not disclosed to unauthorised parties.